24 cu. ft. French Door Counter-Depth Refrigerator

Quality product

Submitted by GABoy - 12/18/2020

Ive had my LG Fridge for just over two years now and based on my experience with this product have started switching out my other major appliances with LG products.
Originally posted on lg.com

Yes, I recommend this product

Submitted by KimJS - 12/18/2020

Ive lost two entire refrigerator/freezers of food. It wont even come on since the last incident. Ive been without a refrigerator for three weeks waiting for a service person to access.
Originally posted on lg.com

No, I do not recommend this product

Love my refrigerator the features and its look

Submitted by Dan crane - 12/17/2020

Bought refrigerator 1 1/2 years ago. No problems until compressor stopped working. Called for service within a week service man came promptly at time instructed. Repaired refrigerator replaced compressor within 2 hours I was back in business. Great service I will most definitely purchase another LG product. Very satisfied.
Originally posted on lg.com

Yes, I recommend this product

Short Life Span

Submitted by 12wayne34 - 12/16/2020

It died three years after I bought it and now it will cost hundreds of dollars to get it fixed. Its has been three weeks since I called LG and I have not heard anything back from them. Disappointing merchandise and disappointing service.
Originally posted on lg.com

No, I do not recommend this product

Good Fridge

Submitted by LG_Fridge_man - 12/15/2020

We purchased this in November of 2017 and took delivery of it January of 2018. It has been a really solid refrigerator up until the day after thanksgiving of this year 2020. The compressor went out and this appears to be a known issue. That being saidI called LG tech support and they had a tech call setup and the unfortunate issue was that the tech couldnt get to us right away. Instead the service was scheduled for over a week out and so we were without a refrigerator. I am tempted to give it 3 or 2 stars due to the frustration of having a non working appliance for almost 2 weeks but LG is not charging to repair it and it is back up and running so I appreciate them taking care of the faulty appliance
Originally posted on lg.com

Yes, I recommend this product

Like the style but compressor went out

Submitted by DARJ - 12/14/2020

3 years of owning this and the compressor went out.
Originally posted on lg.com

No, I do not recommend this product

Love the lower out freezer with multiple drawers

Submitted by llaszlo - 12/14/2020

This French door format works wonderfully for our family - and the freezer is marvelous The warranty is great - a compressor had to be replaced and the entire process was pain and expense free
Originally posted on lg.com

Yes, I recommend this product

Submitted by Jackie124 - 12/13/2020

Great looking refrigerator. Very easy to use. Lots of space. Well organized shelves to maximize space.
Originally posted on lg.com

Yes, I recommend this product

Poor Quality

Submitted by sue1946 - 12/13/2020

Purchased 11/2016. Always ran loud. Quit cooling within 3 years and found to have six parts that needed replacing Getting fridge repaired was a total nightmare dealing with LG customer service as well as their repair company. Took a month and a half to fix. Aside from that veggie/fruit draws arent designed large enough. Adjustable shelves dont allow enough room.
Originally posted on lg.com

No, I do not recommend this product

I bought two within weeks of each other.

Submitted by takenadvantageof - 12/13/2020

I bought two of these within weeks of each other. One for my home and one for a rental. The compressor failed on both units within days of each other. It took two weeks to get each unit repaired. Buy something cheap you can throw away when it breaks.
Originally posted on lg.com

No, I do not recommend this product

Submitted by Gina2000 - 12/12/2020

I really want to like this refrigerator the layout of the shelves and drawers is great. Unfortunately after only 2 years the compressor went out it took a month before it was repaired through the warranty. Thats unacceptable. Now we are having problems with the door shutting properly. Also the black stainless scratches easily.
Originally posted on lg.com

No, I do not recommend this product

Great but one big drawback

Submitted by SandraSue - 12/12/2020

We love our four year old refrigerator. But at about the four year mark it stopped cooling completely. We had to wait 3 weeks for it to be fixed under warranty. Major inconvenience. But so saying it is a very nice appliance.
Originally posted on lg.com

Yes, I recommend this product

Submitted by Sundog1 - 12/12/2020

We love our gray no smudge finish its functionality shelf and drawer arrangement and temperature controls.
Originally posted on lg.com

Yes, I recommend this product

Very unstable condition

Submitted by Ngue - 12/12/2020

Brought 4 year ago tech came to fix 4 time due to lack of cooling. Unsure when it happens again
Originally posted on lg.com

No, I do not recommend this product

LG

Submitted by nwilliams - 12/11/2020

I would not recommend this refrigerator to anyone the cooling went out and it LG almost 2 weeks to have someone come and fix it. This refrigerator also make loud noise I can go on and on but its not worth the money or the headache.
Originally posted on lg.com

No, I do not recommend this product

Bad compressor

Submitted by Dhat - 12/11/2020

I had this frig for less than 3 years and the compressor went and I can not get LG to give authorization to fix it. Its been broken for over 3 months. I am not impressed with the service department.
Originally posted on lg.com

No, I do not recommend this product

Submitted by jmarie25 - 12/11/2020

It was a nice refrigerator with a narrow depth to fit in with kitchen cabinets.
Originally posted on lg.com

Yes, I recommend this product

Quality issue

Submitted by Dan Le - 12/11/2020

Bought it for 3 years and replaced 4 compressors. Need better quality.
Originally posted on lg.com

No, I do not recommend this product

Great features when it works

Submitted by Susan n texas - 12/11/2020

I love this refrigerator ..... good interior design bright and roomy BUT unless you want to make friends with the LG Repair team please do not purchase. One problem after another... it gets to be a really distressing scene when you have to either move food to a friends house or toss it out and not get reimbursed for the expense of replacing the food and refrigerated meds.
Originally posted on lg.com

No, I do not recommend this product

Very comparable

Submitted by Pearl80 - 12/11/2020

I bought this item about 3 years ago. I have had some cooling issues with it. This large appliance did need parts ordered and repairs all during our 2020 pandemic. But LG did handle my dilemma with respect for me as a nervous customer: no working fridge for 10days and having a stranger working on the appliance in my home They took great precautions.
Originally posted on lg.com

Yes, I recommend this product

Nice features for what we were looking for.

Submitted by TimD2020 - 12/11/2020

We purchased this refrigerator 2 years ago and have been very happy with it until the compressor went bad. I was repaired within 2 weeks at not cost to us. With the exception of having to purchase a small replacement unit until the repairs could be made we are still happy with this product and service.
Originally posted on lg.com

Yes, I recommend this product

Compressor problems

Submitted by Ft Worth Bob - 12/11/2020

I bought the refrigerator over 3 years ago and love the design and features of the unit. But the compressor stopped working appropriately 3 years after the purchase. LG covered 2/3 of the cost of the repair and partially paid for 1/2 of the food loss.
Originally posted on lg.com

No, I do not recommend this product

Lost all cooling on Thanksgiving Day

Submitted by PFCS - 12/10/2020

Ruined holiday Spent 11 hours preparing our Thanksgiving meal and all of the food was ruined along with everything in the refrigerator and freezer Took 14 days to get it repaired and cost a fortune to buy meals for 3 adults during that time
Originally posted on lg.com

No, I do not recommend this product

Overall love it

Submitted by Massey - 12/8/2020

The freezer space is a little small for me. but overall its been working well.
Originally posted on lg.com

Yes, I recommend this product

Submitted by Dave H II - 12/6/2020

We purchased this fridge 3 years ago. It is a good fridge except for the cooling issue which has now been corrected. The finish scratches easily but the fridge looks great.
Originally posted on lg.com

Yes, I recommend this product

JUNK

Submitted by LEE1984 - 12/6/2020

Three years ago we purchased a six 6 LG appliances. At first were very satisfied but in less than 3 years two of the appliances of broke down. The second appliance to break down was the refrigerator. We have now been without a refrigerator for more than a month with repairs still not completed.
Originally posted on lg.com

No, I do not recommend this product

Dont buy black stainless

Submitted by Kc1959 - 12/6/2020

We have for LG appliances that are black stainless. Black stainless is peeling off all appliances. Customer service with LG is a nightmare. I will never but a LG product again.
Originally posted on lg.com

No, I do not recommend this product

Junk

Submitted by olddude117 - 10/22/2020

I purchased this from BestBuy in August of 2018. It is now October of 2020. It ran perfectly well loudly until yesterday when it just stopped working entirely and all the food in the refrigerator and the freezer melted. I have a garbage can outside now full of rotting food. It took us two attempts to even get through to the LG offices following the instructions on our 5-year warranty sheet. When I finally did get a person he took my info and told me theyd get back to me the next day with an authorization. However IF I DID NOT HEAR BACK FROM THEM I should call again. Now reading the litany below of broken machines and long wait times for repair service I am not feeling confident that LG will fix my problem.
Originally posted on lg.com

No, I do not recommend this product

You suck so bad cant even leave a review

Submitted by Usuck777 - 10/14/2020

Piece of JUNK. Never buy anything LG Customer service is the absolute worst. Over 30 days for repair appointment for a refrigerator what a JOKE
Originally posted on lg.com

No, I do not recommend this product

Absolute crap

Submitted by CHRIS Hayden - 10/12/2020

Ours lasted just 18 months and after 3 months we are still waiting for a replacement from LG.
Originally posted on lg.com

No, I do not recommend this product

Linear Compressor is garbage

Submitted by Dhopper - 8/16/2020

As I read through the comments its clear there is an issue not only with the fridge but with the customer service provided by LG. I have been dealing with them for a month with no resolution spending hours in the phone with their support and dealing with local service people because LG cant get somebody here. Every and I mean every service place I called locally said that are having to turn away 2- 3 customers a day who need LG repair. They all recommended that I never buy LG because they are not reliable and the compressors just go out too quickly. Even if I could get a service person out here quickly to have to deal with this would not be worth it. Its too bad too because all my stuff is LG. Going to buy a new fridge now and it wont be LG. Lost a loyal customer.
Originally posted on lg.com

No, I do not recommend this product

Quit working at a little over a year.

Submitted by ohionurse - 7/15/2020

I bought this 4-2019 and it quit working 7-2020. Very frustrated with getting someone to repair under warranty. Getting the run around for 7 days already and it will be 3-4 more business days for the repair to dispatch. Have to get schedule from there. Dont but this product if you think you will need a repair and chances are you will.
Originally posted on lg.com

No, I do not recommend this product

Total Unit Failure Less Storage Capacity

Submitted by Greg27 - 6/26/2020

Purchased in Dec 2015. Nice and quiet. Well lit inside but space in the refrigerated portion is inhibited by shelving that requires a great deal of real estate between the rear and sides of the interior and the actual storage. When empty it provides the illusion of much more usable space. I estimate we lose about 20 of the viewable space for storage. Also the entire unit crapped out yesterday all food went bad refer and freezer portions even though the door still states 36 degrees refrig and -4 degrees freezer. Terrible design should either state actual interior temperature or at least provide a FAILED signal like when leaving the door open. Geee really?? And Im not a scientist. I suspect all newer models also do not provide this gee what an idea failure warning as well - too bad and bye bye over $200 worth of food during a pandemic.
Originally posted on lg.com

No, I do not recommend this product

Pretty but thats it

Submitted by Lena22356 - 6/25/2020

I bought this 3 years ago and it has broke twice. The first time was because the freezer coil was too cold. Not sure what the issue is this time. Just finished customer service chat and was told to set the freezer colder and wait 24 hours So quality wise in very disappointed. If you are a condiment person dont buy this fridge Very limited space.
Originally posted on lg.com

No, I do not recommend this product

Constant Repairs

Submitted by Tortishelle - 6/7/2020

Dont waste your money with this refrigerator. I went by reviews only to finally notice most reviews were written within a short period of ownership. Try owning one of these for a few years and see what happens. Its on a third compressor and the company wants to replace it with a fourth. Dont bother with this refrigerator. Buy one thats reliable even after several years.
Originally posted on lg.com

No, I do not recommend this product

Disppointed

Submitted by Dee Dee 36 - 6/4/2020

Our LG stopped working four years after purchase. It is still under warranty but LG is having a hard time finding someone to repair it. We have also tried to get someone but have been told by many they dont repair LG products as they are difficult to get parts. So what good is buying this product if you cant get it repaired We have been over a week without a Refrigerator and I understand there is a pandemic but we are over 65 and cant keep going out to get food and I see they are still selling products so they should be still getting them repaired.
Originally posted on lg.com

No, I do not recommend this product

Freezer in Side Door Can Freeze Up Leak

Submitted by Nightmeric - 5/28/2020

Here are 2 videos on how to fix it: Video 1 is displayed. Actual disassembly and maintenance is here: https://youtu.be/iDfRblNHnQQ
Originally posted on lg.com

No, I do not recommend this product

Extemely disappointed

Submitted by Doug2020 - 5/12/2020

Bought this fridge in 2015. Nothing but problems from day 1. Several warranty repairs on the sliding freezer drawer not sliding out properly. 3 years after purchase the defrost sensor went out a year later the mother board went out. $700 in repairs so far. Now at 5 years and the refrigerator is at 57 F and the freezer wont go below 35F. NEVER again will I buy any LG products
Originally posted on lg.com

No, I do not recommend this product

Lots of room looks great.

Submitted by DAB64 - 3/17/2020

Our new refrigerator was delivered a couple of weeks ago. We have been very pleased with it thus far. The interior holds a lot more than our last refrigerator which was a side-by-side. The lighting inside makes it easy to see everything quickly and the in-door storage is great. The space saving ice maker in the door maximizes the space inside. The outside design really updates the our kitchen. We have found the refrigerator extremely quiet.
Originally posted on lg.com

Yes, I recommend this product

Great looks and excellent product

Submitted by Kona20 - 2/28/2020

Really enjoy our LG wish we were able to purchase the extended warrenty after the first year.
Originally posted on lg.com

Yes, I recommend this product

Worst product Ive ever paid money for in my life

Submitted by robert2427 - 2/21/2020

2 months into the purchase the ice maker didnt work. Tech came out and replaced. Within 6 months it occurred again. Replaced and working fine since. Now its 2.5 years from date of purchase. Come home from work and I just got done tossing almost everything in the trash. A $300 grocery run yesterday and 3/4 of said money has literally been thrown away. Now Im on the phone with customer service.
Originally posted on lg.com

No, I do not recommend this product

Nice product

Submitted by Stacylynn77 - 12/3/2019

We are happy with our purchase. Its our 1st refrigerator purchase ever. We definitely will buy this brand in the future.
Originally posted on lg.com

Yes, I recommend this product

LG French Door

Submitted by KajunSkyKing - 10/24/2019

Only two years old. Already broke parts covered but labor was ridiculous. Two years old and cost us $725 in labor to fix not counting the food we lost. LG knew the compressor was a problem but only covered the part not the labor.
Originally posted on lg.com

No, I do not recommend this product

Great storage

Submitted by Zippy19 - 10/15/2019

We bought the refrigerator a year ago it has great storage. We love the fresh fruit and meat selection in the drawers. Also the freezer always separate compartments for various products. Even after our compressor went bad LG got right on the issue. Thank You for the fast response.
Originally posted on lg.com

Yes, I recommend this product

Looks Only

Submitted by Pfam - 10/7/2019

Under 4 years old and has broken down 2x for their compressor. Customers are already paying enough for the small inconvenience capacity. One word for this fridge LEMON. Dont purchase spend your hard earned money elsewhere. Beautiful to look at but buyers with children this is not smudge proof as advertised. We have a 17 year old $500 fridgidaire with ample storage that is still running today. Thank god we wouldve had spoiled food and living out of a ice chest thanks to this nice looking piece of junk. We will never make a purchase like this again disappointing and useless.
Originally posted on lg.com

No, I do not recommend this product

Strong recommendation

Submitted by Combat Navy - 9/11/2019

We purchased this refrigerator to replace the Sears Pro unit which died in May. The key reason for selecting the LG refrigerator was the high scores awarded for the new linear compressor. I also spoke with a number of appliance repair people who also spoke highly of LG units and the new design compressor.
Originally posted on lg.com

Yes, I recommend this product

The fridge my wife wanted

Submitted by floydp - 8/16/2019

All the boxes checked for everything my wife wanted. A major upgrade for us.
Originally posted on lg.com

Yes, I recommend this product

Last years model at a good price = good deal

Submitted by Mike7094 - 8/4/2019

We really like the door-in-a-door feature expect it helps to save energy. Works really well as a refrigerator and freezer.
Originally posted on lg.com

Yes, I recommend this product

Easy install fit

Submitted by Razzo - 7/26/2019

We had a 14 year old fridge freezer go down went to Home Depot and this was a floor model Always bought a side by side because we have issues with the grand kids not closing the bottom freezers draw This model has a vacuum seal lower draw so they cannot get it open without one of us helping them so we close the draw Problem Solved Also we had to have counter width model because of space restrictions the model was not over priced because of having this specific feature Very happy so far
Originally posted on lg.com

Yes, I recommend this product

DO NOT BUY LG---LEMON

Submitted by LGs are LEMONS - 7/16/2019

Bought 6 months ago... now not working at all. DEFECTIVE PRODUCT customers should be able to get a REFUND not have to wait on a repair person. Do not waste your time or $$$ with LG. Customer service very accusatory in language as if she was reading from playbook. I dont need someone asking me if I am sure the refrigerator is not working.
Originally posted on lg.com

No, I do not recommend this product