25 cu. ft. Smart wi-Fi Enabled French Door Refrigerator

Great layout bad compressor keeps going out

MMichelle 10/4/2022

As for the look and layout were very happy. But exactly 5 months into owning this unit the freezer stopped maintaining temp luckily we were notified by the LG system because we were connected via wi-fi and a tech came out and replaced the compressor free of charge. Now 5 months exactly again the same thing is happening except the unit had disconnected from the wi-fi and I hadnt noticed but noticed the ice cream was melting again so I contacted an agent via the app chat feature. Scheduled soonest service call for two days from now but doesnt help my freezer filled with food and concerned that if this happens like clockwork every 5 months what happens when the warranty expires? This is the second time this has happened in less than a year yet the traditional fridge and freezer in the garage that is reaching the 20-year mark is chugging along just fine. The agent said if this happens again we can file for replacement or refund but not sure what time span that covers. Hoping its still under warranty if it does. For now fingers crossed.
Originally posted on lg.com

No, I do not recommend this product

only happy when NEW

cheated on 7/11/2022

Of course people are happy when its new who wouldnt be you would return it otherwise correct The most important reviews to read are those from owners who have had it for awhile. Start with the 1 stars and work from there. ask a repair shop if they repair LGs. Thats how you learn. dont make my mistake. If it doesnt run do you care if its cute
Originally posted on lg.com

No, I do not recommend this product

More cheaply made than its predecessor-Comparison

VMHOFFERS 7/4/2022

I have owned the predecessor to this model LFX25978 for about 10 years. We had the compressor replaced like most LG refrigerators unfortunately as well as the center bar between the two French doors. Otherwise it served us well until May of this year when a storm caused electric event fried the poor thing. I ordered the current model LRFXS2503 to replace it as we are limited in our choices since the space is narrower than most models. This is a comparison. The shelves in the new unit cannot be changed from right to left as in the old and the brackets as well as the shelves seem a great deal flimsier. So if you prefer your adjustable shelf to be on the left you cannot. The current unit has two fruit/vegetable drawers in lieu of the three in the old unit. I came to prefer the three drawers but this would be a personal preference. The ice maker in the left door is still the same and a great feature though perhaps only for a small family. The delivery of the ice and water are from the same location in the current unit whereas the old unit you had to move the glass from the ice delivery to the water delivery port. Here you need to press the various buttons for what you want. I liked having the pull-out ledge on the older unit for larger containers to rest upon the current unit does not have this. I have not been able to find it if it is indeed a feature but the current unit does not seem to have a way to shut off the open-door alarm. This is particularly annoying if you are cleaning the refrigerator. It is possible that LG meant the Sabbath Mode to substitute for this but then the interior light goes off as well making it impossible to see what you are doing. The right-hand door on the current unit is incredibly difficult to close. You cannot just nudge it closed as with the left-hand door and it takes more than the usual effort to close it and the open-door alarm is always going off. This door quirk is really annoying. There is no butter shelf in the new units right-hand door only three shelves whereas the old one had the butter shelf as well as three other shelves. It does seem that the door shelves on both sides are a bit deeper on the current unit. The freezer door handle moves downward and then pulling to open the drawer and feels very flimsy. The older model was more substantial and just required pulling. The interior of the freezer compartment seems similar otherwise. The front panels of the current model allow for magnets whereas the older model did not. We have only been using the new unit for about a week and it seems alright. However given the very obvious decrease in the quality of the materials used on the new unit I am disappointed. Side by side with the old model the new one just feels cheap. Given the space restrictions for a refrigerator in our kitchen there are only a few French door models with ice and water in the door made that will fit. I really did not have much choice. Had another brands model been available I may have given it serious consideration. Time will tell if the performance of this LG is good and reliable or disappoints just like the quality of its materials. As to the vendors who sell LG my experience at the blue box store was horrendous and whilst the orange box store was much better their 3rd party delivery and set up reflects poorly on them.
Originally posted on lg.com

No, I do not recommend this product

Just installed yesterday. So far so good.

Gillpine 5/22/2022

Ive been reading all the bad reviews of this fridge. Im a bit unnerved by them and hope some of the problems have been fixed. I did purchase the extended warranty from Best Buy since I know that appliances do not last as long as they used to. The installers were excellent. Im keeping my fingers crossed. Im not sure I would have purchased this product if Id read the reviews first but it fit in my limited space. It does look good.
Originally posted on lg.com

Yes, I recommend this product

Awesome features

sweet09 1/31/2022

Absolutely love this refrigerator. Easy to figure things out. Easy to clean. Plenty of room for everything Love the deli drawer. Love that I can open the door and see everything.
Originally posted on lg.com

Yes, I recommend this product

Died in just a little over a year

Len777 10/15/2021

Stopped working after a few months after the end of warranty. The tech thinks its the PCB board that needs to be replaced by he is unsure. Impossible to find a replacement as everything is backordered... Quite disappointed by LG
Originally posted on lg.com

No, I do not recommend this product

Infuriated Consumer 10/5/2021

My refrigerator went out in less then a year - Still under warranty. The Service men was not able to repair it - Even though they came to my home on 4 to 5 different occasions trying to fix the Refrigerator . The control Panel went out twice. A compressor was ordered but could not be install - because the refrigerator would not stay powered due to the control panel being burned out. I purchased this model brand new directly from Best Buy. If you purchase this model I advise you to purchase the extended warranty.
Originally posted on lg.com

No, I do not recommend this product

lg 2350D

Judy and Matt 9/28/2021

We bought this refrigerator in April. We have owned this refrigerator for 6 months and it has worked for almost 3 months. It has been repaired twice and still doesnt work. The repairs are sublet and noone seems to be responsible. We have lost hundreds of dollars of food. We will NEVER purchase LG again. Unfortunately we bought the suite and hear thaty the finish will peel We are extremely unsatisfied. The refrigerator is scheduled for repair in 2 weeks. We have watied 5 weeks this last time. This has been a nightmare
Originally posted on lg.com

No, I do not recommend this product

Noisy freezer failed - dont buy

DHinNJ 9/18/2021

This refrigerator has been noisy since day one. The past 2 weeks the noises and vibrations are continuous. We dont overstock our appliance because it is just two of us in the home. I noticed ice cream was soft and when we checked the temp it had risen in the freezer. Weve only had this refrigerator 7 months. Forget about LG service and the ThinQ app both are no help at all. We paid for an extended warranty at purchase and are waitIng for a service technician to come out today. For the money we paid this refrigerator isnt worth the aggravation.
Originally posted on lg.com

No, I do not recommend this product